CIP Society Symposium 2017
The premier industry event for insurance professionals.
CIP SOCIETY SYMPOSIUM 2017
Thursday, April 6, 2017
Toronto Board of Trade
First Canadian Place, 77 Adelaide Street West, Toronto ON, M5X 1C1
(King Street West at York Street)
Symposium is a full-day of professional and leadership development, featuring numerous networking opportunities with insurance and business leaders. With prominent keynote speakers, expert insurance and business presenters, and an Industry CEO leader panel, CIP Society Symposium will provide you with a fresh outlook on where the industry is headed.
Breakfast Keynote Speaker
Morning Seminar Sessions
Industry CEO Panel
Afternoon General Session
Registration Form [PDF]
Join us for a robust day of thought-provoking and engaging seminar sessions to energize you and your team. Choose from several workshops for each session. See the Seminar Sessions section for more details.
| 7:30 a.m.
| 8 a.m.
||Welcome and Introduction
| 8:10 a.m.
||Breakfast Keynote Speaker:
Tim Magwood, Culture Catalyst
| 9 – 10:15 a.m.
||Seminar Session A
| 10:30 – 11:45 a.m.
||Seminar Session B
| 12:25 p.m.
||Industry CEO Panel
| 1:30 p.m.
||Afternoon General Session
| 3 – 3:30 p.m.
BREAKFAST KEYNOTE SPEAKER
Described as a "lightening rod in driving positive change", Tim is a creative, collaborative and passionate leader. With the mind of an entrepreneur, the heart of a coach & storyteller, and the soul of a performer, this seasoned facilitator and presenter has brought value to over 50,000 leaders.
MORNING SEMINAR SESSIONS
Designed by insurance professionals for insurance professionals, the CIP Society Symposium is a full-day of progressive learning aimed at increasing your skill and knowledge level.
Morning Session Options
1. Evolving Consumer Preferences: Changing Your Approach to Stay Competitive
In today’s highly competitive insurance marketplace, consumer preferences are changing at lightning speed. Increased digitalization of marketing, omni-channel options and the influx of millennials as new insurance consumers are necessitating constant innovation in the way we do business. Client centricity is imperative—if consumer preferences are changing, so too must the customer experience. This informative session will examine the evolution of consumer preferences in Canada. You will learn about ‘digital psychology’, an important emerging methodology that uses psychological principles to drive engaging websites, apps and campaigns. We’ll also review results of recent consumer studies—and use all this information to help us understand the overall impact on our industry.
Paul MacDonald, SVP Claims & Chief Claims Officer, RSA Canada
Daniel Shum, Partner and National Insurance Leader, Consulting, Deloitte
Andrew Lo, COO, Kanetix Ltd.
2. Breaking the Rules: Differentiating for Success
The competitive landscape in the insurance industry has become overwhelming. With an increasing number of new entrants joining the insurance industry as well as changing consumer demographics and preferences, new non-traditional structures have emerged. How have these innovative companies differentiated themselves to attract new customers? What strategies have worked and what has surprised them? And how have regulators been responsive to the changes? Our guest presenters will provide some fresh insight into how and why some companies have gone the non-traditional route to attract new customers.
Andrew Clark, President & CEO, ALIGNED Insurance Inc.
Ralph Palumbo, President, The Hillcrest Consulting Group
3. Social/Sharing Economy: Implications for the Insurance Industry in Canada
Many have stated that the industry five years from now will be very different from the industry of today. But what are the drivers causing such a shift in an industry that has been steadfast for 400 years? The social/sharing economy is one compelling aspect that had the industry ‘ubered’ not so long ago. Consumers are demanding customization, responsiveness, on-demand services, transparency and a return for their investments. Technology is advancing at an incredible pace and in the palm of our hands. How is the industry to get ahead of current and future disruptors? This thought-provoking session will answer the question: how can we anticipate the next ‘Uber’? We’ll present the conclusions and recommendations from the Institute’s Emerging Issues Research report on “The Sharing Economy: Implications for the Insurance Industry in Canada” and discuss what is driving the seismic shift that is looming, how the industry needs to be able to anticipate and meet forthcoming challenges, and more.
Paul Kovacs, Research Consultant, Insurance Institute of Canada
Other panelists to be confirmed.
INDUSTRY CEO PANEL
Karen Barkley, President, Markel Canada Limited
Heather Masterson, President and CEO, Travelers Canada
Rowan Saunders, President and CEO, Economical Insurance
AFTERNOON GENERAL SESSION
Planning for a Catastrophe: Raising the Bar
With events like floods, wildfires and earthquakes seemingly increasing in frequency, insurance professionals are always anticipating the next catastrophic event. In this session, we’ll go down to the ground level and examine recent catastrophes such as the Fort McMurray wildfire to see how we handled it and what could be improved. Our panelists will discuss the difficulties in managing the differing priorities of the municipalities, brokers and insurance companies involved in getting people back to their homes and lives. The important role of communication will also be covered—how can the industry better communicate with social media-engaged consumers while the whole world watches on? How can we sustain communication throughout the entire process as opposed to an initial burst that fades out? Join us as we examine our approach to handling the next catastrophe.
Glenn McGillivray, Managing Director of the Institute, Catastrophic Loss Reduction
Rob de Pruis, Insurance Industry Claims Liaison, Insurance Bureau of Canada
Mark Hale, Senior General Adjuster, Crawford & Company (Canada) Inc.
Bryce Kumka, Senior Account Executive, Employee-Owner, Rogers Insurance
Mike O'Brien, Community Emergency Management Coordinator, Burlington Fire Department
Emily Stock, Insurance Litigation Lawyer, Stieber Berlach LLP
See photos from the 2016 event:
IIO-GTA Flickr Album
THANK YOU TO OUR 2017 SPONSORS:
Crawford & Company (Canada) Inc.
The Commonwell Mutual Insurance Group
For questions about sponsorship opportunities, please contact email@example.com