OTL Agent & Level 1 Agent/broker Licensing exams

Candidates are expected to abide by all OTL Agent/Level 1 Examination Rules and Regulations.

Candidates may reschedule an exam up to 24 hours prior to the exam start time at no charge. Log in to the Institute's exam portal and select Reschedule.

If less than 24 hours' notice is provided, contact your local Institute to arrange for a new registration. The original proctor fee is not refundable.

To cancel a scheduled exam, contact your local institute at least 24 hours prior to the exam start time. The proctor fee is non-refundable if less than 24 hours' notice is provided. Other fees may also apply – contact your local institute for more information.

A candidate will be marked absent if they fail to log in to their exam at the scheduled start time. Contact your local Institute to arrange for a new registration. The original proctor fee is not refundable.

Licensing candidates with a documented disability or impairment (short-term/temporary or long-term/chronic) that substantially impacts their ability to participate equally in Insurance Institute examinations can request testing accommodations. Testing accommodations will be based on functional limitation(s) resulting from a documented disability or other restrictions due to a protected ground under human rights legislation that impact a students’ ability to take a midterm, test, or exam under standard conditions.

Testing Accommodation Information

It is the candidate's responsibility to ensure that they can meet the system requirements necessary to write the exam. If an exam cannot be completed due to a technical issue related to the candidate's system, the proctor fee is non-refundable. Contact your local Institute immediately for instructions.

Exams must be written within the dates specified in the registration. If a candidate fails to book by the last day of the registration period, the exam fee is non-refundable. Exceptions may be considered on a case-by-case basis. Contact your local Institute for more information.