CIP Proud

The CIP Proud campaign was created to celebrate the achievements of our students and graduates. Through the campaign we can speak to students and graduates about the motivations that bring them to us, the highs and lows they experience during the program and the learnings they would offer to future students.

Take a moment to read the stories of CIP graduates striving toward a brighter future.

Member & Broker Experience Coach - The Wawanesa Mutual Insurance Company

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Andrew: Wawanesa has always encouraged continuous learning and growth, and they highly recommended the CIP program as a strong way to build my skills. Once I decided to make insurance my career, I wanted to fully commit to increasing my knowledge and opening new opportunities. The CIP offered exactly that. It strengthened my practical skills and connected me with others in the industry.

Graduating feels amazing! It’s a significant achievement that has already advanced my career and personal development. The best part was celebrating with fellow graduates, friends, family, and co-workers; while reflecting on all the connections I made along the way. Now that I’ve completed the CIP, so many doors have opened, and I’ve continued my journey by taking other insurance programs and courses.

IIC: Can you detail your CIP journey? What inspired you to continue?

Andrew: When I started my CIP, I was pretty nervous. I had no prior knowledge of insurance and put in a lot of time reading and studying. But as I completed each class, things got easier. My knowledge grew, I learned to manage my time effectively, and studying became more productive. I definitely had moments of doubt, but I kept going and even started looking forward to the courses.

Support from my peers, leaders and others in the industry really helped build my confidence. Seeing the benefits of the CIP kept me motivated, and I’d often think, “If others can do it, so can I.” My advice: find a coworker or classmate also on their CIP journey. It’s so helpful to support each other along the way.

IIC: Earning your CIP on top of work and family responsibilities must have been challenging. What tips do you have for work/life/study balance?

Andrew: For me, the biggest thing was taking on a course load I could realistically manage. I recommend creating a schedule that allows time for coursework and study while also making room for family, personal life, and work. My tips are to plan ahead for the next few months, and if things start to look overwhelming, consider taking a semester off. There’s no rush to complete your CIP – as long as you’re progressing, you’ll finish before you know it.

Finding a study strategy that works takes time. I didn’t find mine until after a few courses. Remember, everyone’s approach will be a bit different, so find what suits you best. Taking breaks to recharge is also a must. Personally, I set aside three days a week for coursework, leaving the other four to enjoy my regular routine, which helped me keep a healthy balance.

IIC: What inspired you to complete the Commercial Insurance Certificate after you completed your CIP? For anyone considering taking both, how did you approach and plan for this?

Andrew: While I was working on my CIP, I asked a co-worker for advice on which elective to choose. They suggested "Gateway to Commercial Insurance" (C70), since it counts as the first course for the Commercial Insurance Essentials (B210). They explained how the Commercial Insurance Certificate was a fantastic way to gain a deeper understanding of commercial insurance, develop more specialized skills and connect with others in the field. As a new commercial underwriter eager to learn more, I decided to take C70 as my next elective and then went on to complete the CIC.

The CIP is a great foundation if you decide to complete the CIC later on. And if starting with all 10 CIP courses feels like a lot, you can begin by completing the CIC instead. Since two courses from the CIC can count toward the CIP, you’ll only need to complete 8 more to finish the CIP. This option gives you a bit more flexibility to find the path that works best for you.

IIC: How do you believe the CIP will help you in your career?

Andrew: Starting the CIP has been incredibly valuable so far in my career. Since starting the program, I’ve been promoted several times. It’s shown me that I can accomplish anything I set my mind to, and that self-improvement is always worth pursuing. This mindset led me to complete my CRM and CIC, and I’m now enrolled in the FCIP. Earning the CIP demonstrates my commitment and ability to achieve goals, which will continue to support my career growth as well with building my brand in the industry.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Andrew: My advice is simple: stop putting it off and go for it! Ten courses may seem like a lot, and the time commitment can feel overwhelming, but the time will pass regardless. In a few years, you will either look back with your CIP completed or wish you had started sooner. Taking on the CIP is a great way to take charge of your career. Yes, it requires time, dedication, and hard work, but it’s achievable. The connections you’ll make and the doors it opens make every bit of effort worthwhile. If I can do it, anyone else can also do it.

IIC: Can you share, for those who are considering a career in insurance, why you chose this field?

Andrew: Like many others, I never planned to work in insurance. Before starting my insurance career, I was a university student working as a cook and ended up spending about seven years in various kitchens. When COVID hit, the restaurant I worked at closed during the lockdown, which made me realize I needed a more stable job, less affected by outside events. One evening, I saw a "Now Hiring" sign at an insurance company. I applied that night, and that’s how my journey in insurance began. I’ve learned that skills from different industries can transfer well into insurance. I use many of the skills I developed in the kitchen every day in my current role.

Personal Lines Underwriter - Heartland Mutual Insurance

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Sarah: I was eager to deepen my understanding of the insurance industry, and the CIP program seemed like the ideal opportunity to do just that. I saw it as a chance to enhance my performance at work, advance my career, and broaden my overall knowledge of the industry.

Graduating feels incredible! All the effort and late nights were absolutely worth it.

IIC: Can you detail your CIP journey? What inspired you to continue?

Sarah: After graduating from Wilfrid Laurier University, I began working in the Finance Department at Heartland Mutual Insurance, where I had previously completed a co-op term during my studies. As someone new to both the workforce and the insurance industry, I received numerous recommendations to pursue CIP courses to gain a deeper understanding of the field. I started by taking two to three classes each semester, and now, just a year later, I’ve completed the program!

The endless support from my friends, family, and colleagues motivated and inspired me to keep going and stay focused.

IIC: How do you believe the CIP will help you in your career?

Sarah: The CIP designation has already had a significant impact on my career. It facilitated my transition from the Finance Department to my current role as an Underwriter. The knowledge I gained has greatly enhanced my job performance, enabling me to provide better service, offer clearer explanations, and truly understand the rationale behind our processes. I’m thrilled about the new opportunities that earning my CIP will unlock.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Sarah: I always encourage anyone in the insurance industry to consider the CIP program. Regardless of your position or department, there’s so much valuable knowledge to gain that can improve your understanding of the industry and boost your confidence at work. Insurance is a fundamental part of our society, so investing your time to enhance your expertise in this area is worthwhile.

IIC: Can you tell us why you chose to build a career in the insurance industry?

Sarah: Like many, I found my way into the insurance industry almost by chance. I studied business in university and took a few courses in insurance and risk management, which first sparked my curiosity. During my final co-op term at Heartland Mutual Insurance, I discovered the potential for a fulfilling career in this field. Since graduating, I’ve been with Heartland for nearly two years, starting in the Finance Department and recently transitioning to Personal Lines Underwriting. I’m incredibly grateful to have found this industry, as it offers endless opportunities and possibilities.

Director, Personal Insurance - Lemieux Assurances

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Nadia: Back when I was doing my ACS at Collège O’Sullivan, I got a certificate of excellence. That was the push and the vote of confidence I needed to pursue my CIP in 2020. I wanted to expand my skillset and be an example of perseverance. And I just love learning so much! It’s also given me such a sense of accomplishment. This was a challenge I set for myself alone, and then finally last June I got to say to myself, “You did it, my dear!” It’s such a source of pride for me.

IIC: Can you detail your CIP journey? What inspired you to continue?

Nadia: What inspired me was the goal I set for myself: to do my best. After five years in the industry, I needed a new challenge, and the program seemed like the right fit for me. I wanted to learn and deepen my knowledge. During the CIP, I got to learn from teachers who are a big deal in the insurance world—and who knows, that could be me a few years down the line!

IIC: How do you believe the CIP will help you in your career?

Nadia: I’ve been part of the management team for a major independent brokerage firm for a few months now. The CIP was a great way to consolidate my insurance knowledge and get more credibility with my team. During team discussions, I can easily draw on certain insurance fundamentals, and I have a much better idea of how the insurance industry works.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Nadia: If you want to start the CIP, I’d tell you to start by deciding what your goal is and understanding why you want to do the program. Then, write it down everywhere to keep yourself motivated! The CIP is so inspiring, but it’s also demanding. Don’t take anything for granted!

IIC: Can you tell us why you chose to build a career in the insurance industry?

Nadia: Insurance was not my first career. I chose to go into insurance so I could be there for my kids on evenings and weekends. When I studied p&c insurance in 2014, it was an easy enough way to make a new career move. Who knew I’d fall in love with insurance? I’ve finally found my place, and the industry has given me an opportunity to shine and make a difference for a team.

Liability Specialist | Liability Claims | Atlantic Protect - Aviva Canada

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Dhavita: Being brand new to the industry, the CIP program seemed like a good way to better understand the industry, forge a career path, and network.

IIC: Can you detail your CIP journey? What inspired you to continue?

Dhavita: I started my CIP journey in July 2020. Lockdowns were happening, I had two kids at home in diapers and had just taken on an auto adjusting role. With all the uncertainty in the world and the chaos at home as both my husband and I navigated working from home while parenting, the CIP program was very grounding. It gave me something to work on with measurable progress which felt reassuring at the time.

As I progressed through the program, my career also progressed. I discovered a passion for claims and moved from auto, to bodily injury, and third-party liability claims. The course material remained relevant and interesting which kept me motivated.

IIC: How do you believe the CIP will help you in your career?

Dhavita: The CIP designation is something I’m really proud of and has already helped me move into a new role. I hope to eventually take my FCIP and look forward to IINB events and other networking opportunities. When my kids are older, I hope to eventually be a CIP instructor.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Dhavita: If you are fortunate enough like I was to have an employer who will cover the cost of your CIP courses, take advantage of the opportunity! You have nothing to lose and everything to gain.

IIC: Can you tell us why you chose to build a career in the insurance industry?

Dhavita: I didn’t set out on a career in insurance but once I saw the endless opportunities available, I knew this was where I belonged. There is no ceiling in this industry and the work we do is meaningful. I can’t think of anywhere else I’d rather be!

Underwriter - Agile Underwriting Solutions

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Erin: The CIP designation was first brought up by my current employer who encouraged me to start the program. I agreed that it would help to build my career in the industry.

I feel that graduating from the CIP program was a big accomplishment and it has made me feel knowledgeable and confident in my chosen profession.

IIC: Can you detail your CIP journey? What inspired you to continue?

Erin: I started my CIP journey in 2018 after moving to the underwriting side of the industry. I knew this program would help me succeed in my job and provide opportunities for future development in my career. That inspired me to continue.

IIC: How do you believe the CIP will help you in your career?

Erin: I believe that the CIP will provide ongoing opportunities for professional development. It also demonstrates perseverance, dedication, and higher-level industry knowledge that employers seek when looking to promote or hire for different positions.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Erin: If you have the time and capacity to take on the courses, I recommend it. It is doable while working full-time and will help build your career in the industry.

IIC: Can you tell us why you chose to build a career in the insurance industry?

Erin: In my last year of University, I spoke with an insurance company at a job fair and it sounded like a good opportunity. I accepted the position when I graduated and found the insurance industry to be interesting and important. I decided I wanted to become more knowledgeable in the industry and chose to complete my CIP.

Intermediate Underwriter - Trans Canada Insurance Marketing Inc.

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Ryan: After graduating from the University of Saskatchewan, I was hired by Northbridge Insurance as a member of the New Graduate Underwriting training program. The program is a 7-month training program, where you are exposed to both on the job, and classroom style learning sessions. Over the course of the program, you are given the opportunity to take 4 CIP classes, to ‘kick-start’ your insurance career. I took advantage of this opportunity as I saw how useful these courses would be in tandem with the training I was already receiving.

It feels fantastic to graduate from the CIP program. I truly believe that this has given me a strong fundamental understanding of the insurance industry, and it has provided me with the necessary tools to succeed and accelerate my career.

IIC: Can you detail your CIP journey? What inspired you to continue?

Ryan: I started taking courses in the summer of 2021, and completed my designation this past June. This designation gave me an outlet to challenge myself, and while difficult at times, I feel as though it provided me with not only a strong understanding of the industry, but also a sense of resilience and achievement that I will hold with me throughout my career.

I’m very grateful for the support I received on this journey from both TCIM and Navacord. The support, wisdom, and resources received from the staff and the leadership team were invaluable on my journey. I’m also incredibly thankful to my previous employers, Northbridge Insurance, and Sandbox Mutal Insurance. Their commitment to continuing employee education, and the support they provided played a key factor in achieving this designation.

My friends and family inspired me to continue with both the motivation they provided, and sacrifices that they made to enable me to pursue my CIP designation. I’m blessed to have an incredible support system around me.

IIC: How do you believe the CIP will help you in your career?

Ryan: The CIP has been, and will continue to be, a great resource throughout my career. It has given me a strong fundamental understanding of the inner workings of the industry in the areas of underwriting, claims, brokerages & agencies, as well as reinsurance. So far, I have worked primarily on the underwriting and brokerage side of the industry, so these teachings have given me a detailed understanding of what factors drive the decision making of other parties we may encounter.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Ryan: My advice for anyone within the industry considering getting their CIP would be to take the leap. While it may be daunting at the start, the designation is a great way to set yourself apart within the industry. Committing yourself to continuing your education, and setting aside a few hours a week to study, will pay dividends for the remainder of your career.

IIC: Can you tell us why you chose to build a career in the insurance industry?

Ryan: As I approached the end of my degree, I was unsure of what career to pursue. I come from an insurance family, so naturally this was on my radar. While speaking with family members, I asked them to describe what I could expect from a career in commercial insurance, and two things really stood out to me. The first being that I would never have the same day twice. You’ll be exposed to different businesses, people, and challenges every day. The second being that there is an abundance of opportunities for young people. I’ve found both to be true. For anyone that is looking for the same, I would highly recommend pursuing a career within the industry.

Branch Manager - Western Coast Insurance Services

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Harvinder: To enhance my knowledge, skills and career in the insurance industry, and to attain a better position. Also, for the feel-good factor and satisfaction I get when I see “CIP” after my name.

IIC: Can you detail your CIP journey? What inspired you to continue?

Harvinder: After attaining the CAIB designation in November 2020, I was exploring how to enhance my skills further in insurance and decided to pursue the CIP designation from the Insurance Institute of Canada. Market dynamics continuously change, and I wanted to keep myself ahead of the game. I was able to complete my CIP within two years and believe that learning should never stop.

IIC: How do you believe the CIP will help you in your career?

Harvinder: The CIP has already helped and is helping me further to enhance my career. After passing all my CIP exams, I received the Branch Manager position within my current organization.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Harvinder:

• Don’t doubt yourself, just start learning.
• Learning and development should never stop.
• Don’t be scared of the curriculum, it’s interesting.
• Don’t stop once you get your exam result. Register right away for the next course. Don’t rest.
• Have confidence and believe in yourself.
• Stay away from negative people and keep your aim high.
• Read, learn and apply.
• Don’t leave a single topic out, as everything is important.

IIC: Can you tell us why you chose to build a career in the insurance industry?

Harvinder: I started my career in insurance in 2005 in India casually after completing my MBA. As time passed, I found it to be an interesting career, especially in Commercial Lines. You learn new things every day and there is no repetition. Every client has their own unique questions and queries which enhances your own knowledge and skills.

In 2015, I decided to immigrate to Canada. After landing in Canada I was exploring how to start my career in insurance. I met with a few people in the industry and got valuable advice. I started working on attaining my Level 2 license. Once I got my Level 2 from IBABC, I was offered a job with Western Coast Insurance Services and Western helped enhance my career and skills. Huge applause to the Senior Leadership at Western, who trusted and had confidence in me.

The insurance industry is vast, rewarding and developing day by day. There are endless opportunities available to grow and enhance yourself, so never stop learning.

Last, but not least, remember that “the sky's the limit”.

Claims Adjuster - Co-operators

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Emmanuel: To enhance my knowledge of the insurance industry, for professional development, and a better job. I feel a sense of accomplishment.

IIC: Can you detail your CIP journey? What inspired you to continue?

Emmanuel: I was passed over for a role I applied for once, and that was an eye-opener for me. I wanted to distinguish myself from my peers, and the CIP helped.

IIC: Earning your CIP on top of work and family responsibilities must have been challenging. What tips do you have for work/life/study balance?

Emmanuel: My tips:

• Prepare mentally: remind yourself that you can accomplish whatever you set your mind to.
• Avoid having conversations with people who always remind you of how difficult achieving the CIP is.
• Find the right balance and a study plan that works for you and stick to it.
• I have a little jotter with key definitions that I carry with me. Even when it’s not convenient to read, I flip through my little jotter.
• I pray.

IIC: How do you believe the CIP will help you in your career?

Emmanuel: It has helped already. I have been assigned a new role within my organization after earning my CIP.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Emmanuel:

• Prepare to do the work
• Self-motivate and do not get discouraged
• Attend online classes, complete assignments and online quizzes
• Believe in yourself
• Read, read, read
• Leave nothing to chance. Study the entire text as every word is fair game.

IIC: Can you share, for those who are considering a career in insurance, why you chose this field?

Emmanuel: Insurance is like oxygen; we all need it. Choosing a career in insurance is a call to make a positive difference in the lives of people, and businesses.

Dedicated Regional Underwriter and Trainer - Westland Insurance Group Ltd.

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Devon: I have always had a passion for learning. Once I decided that my career would be in insurance, I set forth to learn as much as I could. This started with my CAIB designation, and the CIP was the next step. Graduating feels amazing and is definitely a proud accomplishment

IIC: Can you detail your CIP journey? What inspired you to continue?

Devon: I started in 2020 and was able to get credit for my CAIB courses towards some of the foundation courses, and after that I took 1-2 courses each semester. There were a couple of struggling moments, but I was determined to finish what I had started.

IIC: Earning your CIP on top of work and family responsibilities must have been challenging. What tips do you have for work/life/study balance?

Devon: Time management and consistency are important. I made sure that I scheduled dedicated study time and limited it to an hour, so I didn’t get overloaded. I found that if I was consistent in my study time, I avoided last minute cramming, though I did my share of that.

IIC: How do you believe the CIP will help you in your career?

Devon: The CIP courses gave me a better understanding of the industry and have made me feel more confident in my career. The knowledge gained has helped me pursue my goal of becoming an Underwriter.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Devon: Though it seems daunting, it is very rewarding and helps you understand the industry that we work in every day. It helps with feeling more knowledgeable about the job and more confident when talking to customers because you have gained insight to the why, not just the how.

IIC: Can you share, for those who are considering a career in insurance, why you chose this field?

Devon: I originally started my journey in insurance to provide for my family, but quickly learned that it offered a career, not just a job. This industry has provided me with many opportunities and offered career options that would not have been available anywhere else. Insurance is a vast industry and can open many doors.

Inside/Field CAT Property Claims Adjuster- Level 2 - Intact Insurance

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Chantel: I decided to take the CIP program to expand my knowledge and really comprehend what areas I wanted to develop in. It has provided me with a well-rounded understanding of the insurance industry and has allowed me the opportunity to build a strong foundation for my career.

It feels amazing to graduate! This is a long journey and to finish it off is a wonderful accomplishment.

IIC: Can you detail your CIP journey? What inspired you to continue?

Chantel: When I started my career in insurance I had very limited knowledge. After hearing about the CIP program, I was very interested in learning more to help gain an in-depth understanding of the industry and help me to move forward in my career.

My journey might be a little different from others, but I originally took Principles and Practice of Insurance in 2016 and then took a couple years break from the program. I focused this time in developing my skills within my role. I then started again in 2020 by continuing with the CRM program. That really motivated me to continue to pursue CIP and get my designation.

Being able to use the information from the courses really inspired me to continue with the program. When I first started the CIP in 2016, I was new to the industry and didn’t know which direction to take. The break and personal development in my career really showed me the value behind taking the CIP and learning more about the different career opportunities insurance has to offer.

IIC: Earning your CIP on top of work and family responsibilities must have been challenging. What tips do you have for work/life/study balance?

Chantel: The best tip that I can give to anyone trying to balance everything is to be organized and have a schedule. When you set yourself up a study/assignment schedule, it helps you keep on track. When you are organized and have a plan, it makes everything easier and then you know what to complete and in what timeframe you have to complete it in. This really helped me with having a good work/life/study balance because I could always plan around my schedule for studying.

IIC: How do you believe the CIP will help you in your career?

Chantel: I believe that the CIP designation will help me in several ways. I have gained a strong foundation to build upon in my career. I have been exposed to different departments of the industry that I never knew about and developed a vast knowledge that I can use in my everyday work.

It has also allowed me to expand my network of individuals from my instructors, to colleagues taking the same courses, to peers from different companies. This is very valuable to anyone.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Chantel: Take the leap and sign up! Everyone that I talk to about the CIP is always so nervous because they have been out of school for so long, or they are not sure how they will be able to balance everything in their life to complete it. The CIP program has so many options available, and you just have to choose which option is best for your life.

If you are willing to put in the work, you will not regret the knowledge you gain, and it might also open up many other opportunities for you. It is a lot of work, but I have learned so much and use it every day in my career. It is 100% worth it to invest in yourself and step up to the challenge.

IIC: Can you share, for those who are considering a career in insurance, why you chose this field?

Chantel: I chose insurance because of the impact that I can make on someone’s life when they are going through a devastating loss. I strive to help people and by working in the Claims Department, I can do my best to help people get back to their normal life after an unforeseen incident. Its very rewarding to know that my small role can make a big impact in someone’s life.

You can really grow personally and professionally in the insurance field. I’m grateful for the leap that I took to join the insurance industry 9 years ago. I have been a part of many different departments in this time and have gained a lot of knowledge that I apply in assisting others with navigating the complicated world that is insurance. It is a very rewarding field to be in and the opportunities are endless to find the best career fit for each person.

Operations Support Specialist - Allstate Canada

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Joyce: I decided to pursue the Chartered Insurance Professional (CIP) designation when I was still new to the insurance industry. Through the Other Than Life (OTL) exam and my work experience, I learned a lot about the underwriting, guidelines, regulations, how to apply them, and how to use certain information. However, these experiences often didn't explain the reasoning behind each decision or why things are done a certain way. I wanted to expand my knowledge and gain a deeper understanding of the industry, which led me to pursue the CIP designation.

I am incredibly proud to have graduated and earned my CIP designation. Beyond just achieving the designation, I deeply value the experience of taking the courses and working towards my CIP. The program provided me with a more comprehensive understanding of insurance principles and the rationale behind industry practices. I met some great people during my courses and gained knowledge that I use daily at work. Earning the CIP designation has significantly impacted my career, providing me with greater confidence and expertise to make more informed decisions. The skills and insights I have gained are invaluable, and they align with my goal to continue growing and advancing in the insurance industry.

IIC: Can you detail your CIP journey? What inspired you to continue?

Joyce: I started my CIP journey in 2020 with a friend and colleagues from work. Initially, balancing full-time work and coursework was challenging, especially since it had been many years since I studied for something other than the OTL exam. After my first course, I took a semester break, which made it hard to get back into the groove. The pandemic and lockdowns added to the difficulty, with home distractions making studying tough.

During my break, another friend began their CIP journey, and decided to join us to continue the CIP together. This mutual support was crucial, especially during stressful times as we have all changed roles at work. Having a support system is essential. I was also fortunate to be surrounded by supportive colleagues and managers that encouraged me and shared their experiences, helping me stay focused and determined.

IIC: Earning your CIP on top of work and family responsibilities must have been challenging. What tips do you have for work/life/study balance?

Joyce: Time management is key to balancing work, life and study. Plan ahead but remain flexible, determine reading speed, note important dates such as for quizzes, assignments, mid-term and final exam. At the start of each week, access responsibilities and create a schedule based on your study, work and home tasks. Be realistic and flexible, allowing for buffer time in case of unexpected events.

Remember to schedule breaks and time to relax to avoid burnout. Communicate with family, friends and/or colleagues about your schedule, as their support can make a big difference.

IIC: How do you believe the CIP will help you in your career?

Joyce: The CIP has been instrumental in my insurance career at every level and will continue to be invaluable. Starting as a universal agent, it enabled me to confidently explain coverages and policies to clients. In my current role, I support agents with informed insights into processes and decisions. The CIP curriculum has expanded my knowledge beyond my initial role, opening opportunities across the industry.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Joyce: Invest in yourself and your future. Don’t wait for tomorrow to do what you can accomplish today. The hardest step is always the first step, but once you begin, stay committed until you achieve your goal. The CIP isn’t just a designation, it’s a way to gain deeper knowledge, more opportunities and greater confidence in your career. Embrace the journey, stay focused and remember that every effort is an investment in yourself and your future.

IIC: Can you share, for those who are considering a career in insurance, why you chose this field?

Joyce: Before entering the insurance industry, I had a diverse background in the service sector, including roles in restaurants, bars, and retail sales, ranging from entry-level to management positions. My interest in insurance started when an opportunity in claims caught my attention through a friend. Although I didn’t secure that position, there was a position that was open for a universal agent, which I applied for and was hired, this marked my first step into the world of insurance.

What attracted me to insurance is its dynamic nature. The industry is constantly evolving, presenting ongoing opportunities to learn and grow. It’s like a complex puzzle that never ceases to challenge and engage me. As I learned more about insurance I discovered a passion for its complexities. Currently I am dedicated to building my professional career in the insurance industry due to its combination of continuous learning, problem-solving and helping others navigate through uncertainties.

Commercial Account Manager - Westland Insurance Group Ltd.

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Eldo: I decided to pursue the Chartered Insurance Professional (CIP) designation because I wanted to deepen my understanding of the insurance industry and enhance my professional skills. The CIP program offered a comprehensive and in-depth curriculum that covered all aspects of property and casualty insurance, which is directly relevant to my work at Westland.

The decision to take the CIP was also driven by my desire to advance in my career. The designation is highly respected in the industry and is often a prerequisite for leadership roles. It signals to employers and clients that I have the knowledge and commitment to provide high-quality service in the insurance field.

Graduating from the CIP program was a significant achievement for me. It was the culmination of many months of hard work, study, and dedication. The feeling of accomplishment was immense, knowing that I had gained a wealth of knowledge and a prestigious designation that would open up new opportunities in my career.

I'm grateful for the support I received from my colleagues at Westland throughout my CIP journey. Their encouragement and understanding made it possible for me to balance my work responsibilities with my studies. Now, as a CIP graduate, I'm excited to apply what I've learned to better serve our clients and contribute to Westland's success.

IIC: Can you detail your CIP journey? What inspired you to continue?

Eldo: My CIP journey was a blend of dedication and continuous learning. Balancing work, studies, and family life was challenging, but the immense support from my family made it manageable. My wife, our two children, and my parents, who were visiting from India, were my pillars of strength. Their encouragement and understanding fueled my motivation. The practical knowledge I gained was directly applicable to my work at Westland, making the effort worthwhile. Achieving the CIP designation was a proud moment for not just me, but my entire family. It has opened up new opportunities in my career in the insurance industry.

IIC: How do you believe the CIP will help you in your career?

Eldo: The CIP designation is a recognized asset in the insurance industry, enhancing my service quality and decision-making at Westland. It’s already improved my performance and advancement opportunities. Plus, it demonstrates my commitment to professional development, setting me apart in a competitive job market.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Eldo: If someone is considering getting their CIP, I would highly encourage it. The knowledge and skills you gain from the program are invaluable and directly applicable to your work in the insurance industry. It’s a commitment, but the rewards are worth it. Not only does it enhance your professional credibility, but the journey itself is a great learning experience. So go for it, and remember, every step you take towards your CIP is a step towards professional growth.

IIC: Can you tell us why you chose to build a career in the insurance industry?

Eldo: I chose to build a career in the insurance industry because I saw it as an opportunity to make a meaningful impact. Insurance plays a crucial role in people’s lives, providing financial protection and peace of mind in times of uncertainty. I was drawn to the idea of being part of that.

Moreover, the insurance industry is dynamic and constantly evolving, which makes it an exciting field to work in. It offers a wide range of roles and career paths, and there’s always something new to learn.

Lastly, working at Westland has given me the chance to work with a diverse group of professionals and learn from their experiences. It’s a rewarding industry if you’re willing to put in the effort and continually learn and adapt.

Senior Commercial Line Underwriter - Federated Insurance Company of Canada

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Muhammad: I have been working in the insurance industry for many years. When I moved to Canada in 2019 and got my first job at an insurance company, I quickly realized that the Canadian insurance environment and marketplace are challenging, as the legal system is very strong and fast-evolving, and the insurance industry is regulated by the local and federal governments due to social, economic, and political reasons.

To fully immerse myself in the Canadian insurance environment and to develop a better understanding of the industry, I decided to get enrolled in the CIP designation program. Now, after completing my CIP program, I feel confident and proud, as it gives me not only a firm foundation to build my insurance career, but also helps me to fill my skills gap to better serve my employer and society.

IIC: Can you detail your CIP journey? What inspired you to continue?

Muhammad: I first enrolled for the winter semester in December 2020 and completed my CIP designation in July 2023. Throughout my CIP journey, I remained committed to, and enjoyed taking virtual online classes. Those classes were well designed and very well crafted with relevant topics and detailed elaborations. I really appreciate all my teachers who put in their best efforts and hard work designing reading material and clarifying the insurance concepts and different classes of insurance.

I was inspired to continue because I know that the Canadian insurance sector evolves quickly, and I wanted to enhance my education to stay well versed in the insurance sector and be successful in my career. I must give credit to my Manager, Jamie Lee, who encouraged me from the start until the completion of my CIP designation.

IIC: Earning your CIP on top of work and family responsibilities must have been challenging. What tips do you have for work/life/study balance?

Muhammad: Truly, it was quite an experience to earn the CIP designation on top of family responsibilities and a routine workload. Time management was crucial during those two and a half years of completing my CIP program. It was not an easy task to attend weekly virtual classes, maintain a regular self-study schedule, complete assignments, midterms, and then final exams. To achieve these goals, my wife stayed supportive throughout my CIP journey.

IIC: How do you believe the CIP will help you in your career?

Muhammad: I strongly believe that the CIP program has laid a solid foundation to build my insurance career. CIP courses are designed to understand not only the insurance concepts, methodologies, and various insurance products but also other related sectors and players who exist and how they are collaborative within the insurance industry. After completing my CIP, I feel I am in a better position and more confident when dealing with day-to-day insurance matters.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Muhammad: Just start it! No matter whether you are new to the insurance industry or have already been working for a while. Through it all I have learned that success is about perseverance and self-belief. There were moments when motivation was scarce, but I discovered that the most powerful motivation comes from within. So, to anyone out there on their own journey of growth and self-discovery, remember this: believe in yourself and stay consistent. The sense of accomplishment of getting your CIP designation will reward all the hard work.

Senior Advisor - BrokerLink Inc.

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Christopher: I decided to pursue the CIP to enhance my knowledge of the P&C Insurance industry and to gain a better understanding of coverage options. The education gained through the CIP program has enabled me to deliver a better customer experience as a broker.

Graduation is incredible, it is great to reach the end of a three-year goal and journey.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Christopher: I’d highly recommend pursuing the CIP program. The program has a vast amount of learning pathways and options to pick from. Each pathway has varying depths of information pertinent to that field (claims, underwriting, broker/agent). The electives are a great introduction to additional aspects of the insurance industry not covered through the mandatory courses.

IIC: How did you juggle work, study, personal life while earning your CIP? What tips can you share?

Christopher: Since I had participated in the CIP through the self-directed option, it took some effort to balance study time in the evenings with being a new father, training for a marathon and work.

I would often set aside 60-90 minutes of study time during the work week to read through the course materials, make notes and complete assignments. I’d recommend setting up dedicated time in your day to read, study and make notes continuously during the semester.

IIC: Can you detail your CIP journey? What inspired you to continue?

Christopher: I started the CIP program July 2019 shortly after joining with Johnson Specialty Insurance Solutions as a property inspector. I noticed the insurance institute offered a risk management course that detailed building construction in relation to insurance. I thought this would be a good opportunity to broaden my skill set.

I had been in the industry since September 2010, but had worked as a direct agent. Being new to the brokerage side of the business I wanted to increase my knowledge and the CIP was an avenue to accomplish this goal. The insurance institute had a wide array of offerings, one of which was the Risk Management certificate that led to the Certified Risk Management designation, this additional avenue of learning complimented the CIP program.

My wife and management team at Johnson Specialty Insurance/BrokerLink continuously encouraged me to complete the CIP. I’m now looking forward to completing the FCIP to enhance my knowledge within the industry.

IIC: How do you believe the CIP will help you in your career?

Christopher: The CIP is presently helping my career by delivering value to current and new clients through enhanced knowledge of products and wordings as learned through the program. The CIP will open opportunities for growth within my brokerage in the future.

IIC: Can you tell us why you chose to build a career in the insurance industry?

Christopher: The insurance industry is always growing and dynamically changing. New products and services are being innovated each year. The demand for quality talent is always present. Opportunities for growth and career development are endless. The market has been stable as insurance is always in demand. The sector offers different avenues for career pursuits (claims, underwriting, marketing, actuarial, etc).

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Charlotte: I was brand new to the insurance industry when I began my career in 2016. There was so much to learn about risk assessment, investigative underwriting, and how to cover what really matters. My goal was to learn as much as I could to establish myself as an ethical and knowledgeable insurance professional. Pursuing the CIP enabled me to achieve that goal. Now that I’ve graduated, I’m feeling accomplished in my professional goals and ready to take on the next challenge.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Charlotte: The insurance industry is a dynamic one. It must continually adapt to survive and grow, whether that means adapting to natural disasters, technological advancements, or even the financial well-being of Canadians. Why not equip yourself with the education to adapt with the industry? Employers recognize the CIP as a benchmark of professionalism, and many are willing to invest in your education.

IIC: How did you juggle work, study, and personal life while earning your CIP? What tips can you share?

Charlotte: For me, structure was key to juggling everything I wanted to do. I’d block out time to dedicate to studying, but I’d be sure to schedule time for my personal life to avoid burnout. I was also fortunate that my employer offered paid study days and exam days for staff working on their CIP. The best tip I can give is a simple one: read over the week’s material before the day of the class. Think of it as preparing for a meeting. The class will sink in so much more effectively if your brain is already familiar with the concepts, and you’ll find yourself more engaged with the instructor and your peers.

IIC: Can you detail your CIP journey? What inspired you to continue?

Charlotte: As I was new to the industry when I began my CIP journey, I first focused on the mandatory courses in Property, Auto and Liability as they were the most relevant to my work at the time. These courses helped me immensely in understanding the technical aspects and nuances of policies. My hard work paid off and in 2018 the Insurance Institute presented me with the Atlantic Vice Chair Award for earning the highest result in Atlantic Canada for Insurance Against Liability – Part 1. Along with the practical applications of the CIP, earning this award really motivated me to continue. I was already reaping the benefits of the CIP just a few courses in, and I was inspired to see it through.

IIC: How do you believe the CIP will help you in your career?

Charlotte: I firmly believe that investing in yourself is one of the best things you can do for your career. Whether you’re just starting out or you’re already a seasoned professional, the CIP is instrumental in understanding the inner workings of the insurance industry, as well as how deeply it is intertwined with society and the economy.

It’s often thought of as a given that the CIP equips you with the education to succeed in the insurance industry, but it also opens the doors to any industry dealing with risk.

IIC: Can you tell us why you chose to build a career in the insurance industry?

Charlotte: I’ve always been fascinated by risk management and the decision-making factors behind it, so the insurance industry was the perfect fit to pursue my interests. This industry also offers a lot of stability. Everything that matters needs to be insured, and there will always be a need for insurance. As I learned early in my career – and as detailed in the CIP program – there is a lot of room for advancement and career growth in insurance. The functional areas of insurance are interdependent on one another, and gaining experience in one area of the business is crucial for success when crossing into another area.

Account Manager - WBI Home Warranty

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Navjot: While there were several motivations to continue my education, primarily, the CIP program suited both my current position and future aspirations as an insurance professional. It allowed me to gain knowledge of specific aspects of insurance but also helped in further developing my skillset as a business professional.

Earning my CIP gave me a great sense of accomplishment. Achieving an Honours standing in the program at graduation was a proud moment for me and my family. It goes to prove that hard work, ambition, and an aspirational attitude remove all boundaries and obstacles on your way to success.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Navjot: I highly recommend the CIP program for anyone still considering if this is the right roadmap to a successful career in the insurance industry. The depth of material covered, the skills that are developed, and the knowledge you leave with are no less than a standardized university education in my opinion. It unequivocally opens-up a wide variety of opportunities in the industry.

IIC: How did you juggle work, study, personal life while earning your CIP? What tips can you share?

Navjot: Time management and organization of your day are of the utmost importance. One must never lose sight of life’s other aspects. It is only through a balance of all that you can enjoy your life - both personal and professional. The most important tip that I would like to share is to make the CIP class a part of your daily routine. With classes once a week, it is important to touch upon the material regularly.

IIC: Can you detail your CIP journey? What inspired you to continue?

Navjot: I began my career as a broker with the Cooperators, a job I thought would be no more than what it was, a job. Once I became familiar with all the different positions, job roles, and types of insurance, I began to consider this a career. After being hired at ICBC, I realized that I needed to continue to grow as an insurance professional, and the CIP program was the perfect way to achieve that. Being content and happy with my career of choice was motivation to continue to pursue the CIP.

IIC: How do you believe the CIP will help you in your career?

Navjot: The CIP program equipped me with the skillset, knowledge, and a network of individuals that will allow me to continue or, at the very least, provide an opportunity to further my career.

IIC: Can you tell us why you chose to build a career in the insurance industry?

Navjot: The reason I chose to pursue insurance is that the industry is a combination of several other areas of study. As an injury claims adjuster, you are exposed to medical, legal, and engineering. As an agent or broker, you become familiar with underwriting, mathematics and relationship building. As a warranty provider, you get experience with construction and marketing. The insurance industry has something for everyone.

Distribution Services Representative, Co-operators

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Desai: I decided to start working towards my CIP as soon as I realised that I needed profound knowledge of the insurance industry, and by having a CIP designation there will be more and better opportunities in the future for advancement.

I enrolled back in 2019 and completed courses one by one. I felt my knowledge and my confidence levels increase as I progressed, which helped me perform better. My graduation gave me a sense of accomplishment as I completed my designation.

IIC: Earning your CIP during the pandemic must have been challenging. How did you adapt?

Desai: At first, I was worried because my in-person exam was cancelled but soon I realised I was blessed when the Insurance Institute of Canada started online exams. I was so passionate about obtaining my CIP that I grabbed the opportunity and took two courses at a time. Since we were isolated and there was not much to do outside, it gave me more time to study. As a result, I completed my CIP within 3 years.

I appreciate that the Institute made this transition very easy for me.

IIC: Can you detail your CIP journey? What inspired you to continue?

Desai: My CIP journey started back in 2019 just before the pandemic started and the whole world was changed. We adapted to new lifestyles and to fewer activities. More time at home helped me focus. Meanwhile the Institute introduced online exams which helped me use more time towards my studies.

I was motivated by my online class Instructors. They were very helpful and open for any support we needed with learning. All instructors from my courses made learning interesting and their new techniques helped make distance learning feasible and straightforward.

My family helped me a lot during the pandemic and kept me focused and motivated as I completed almost seven courses during the pandemic. By the end of the pandemic, I can proudly say I had completed my CIP.

IIC: How do you believe the CIP will help you in your career?

Desai: I strongly believe that I had better opportunities as soon as I completed my CIP. My CIP is a notable designation on my resume. In addition, the CIP provides intense knowledge which we require in the insurance industry. Also, it helps in understanding every layer of the insurance structure i.e. the Regulators, Insurance Agents, Underwriters and Adjusters.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Desai: I highly recommend those who are in the insurance industry to acquire the CIP designation because it will improve your career prospects.

IIC: Can you tell us why you chose the insurance industry to build your career in?

Desai: I was in a sales role when one of my friends introduced me to insurance. I got my OTL license and started my career as a Licensed Insurance representative. After some time, I wanted to try another role in the industry and with the guidance of my leader and a senior colleague, I decided to pursue my CIP designation. It was a great decision that opened a wide range of opportunities in the insurance industry.

Commercial Insurance Account Manager, Petrela, Winter & Associates

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Phillip: I decided to take the CIP to immerse myself in the world of insurance and acquire a better understanding of the industry to advance and grow my career. I feel very proud to graduate with my CIP as it gives me a firm foundation to stand on as I progress further in my insurance career. I liken having my CIP to an accountant getting his or her CPA and the level of distinguishment between having that designation versus not having it all.

IIC: Earning your CIP during the pandemic must have been challenging. How did you adapt?

Phillip: I adapted to earning my CIP during the pandemic by doing my best to make the learning experience as close to the in-class experience as possible. I accomplished this by participating in the virtual lectures with questions for my instructor and being as present and attentive as if I were physically in a classroom.

IIC: Can you detail your CIP journey? What inspired you to continue?

Phillip: My CIP journey began in 2018 and I finally completed the program in the spring of 2022. Throughout my CIP journey, I also achieved the Insurance Institute of Canada’s new Commercial Insurance Certificate as an introduction to the world of commercial insurance. This was very important for me as it served as a springboard when I was transitioning from personal lines to commercial lines. The Certificate gave me two elective credits which I was able to apply toward my CIP so it was very practical and useful in that sense. Since the Commercial Insurance Certificate was a three-course program, this extended my CIP over four years. I was very inspired to continue by my wife who pushed me when I didn’t feel like studying and reminded me how close I was to completion. I must also give a shout out to Professor John McNeil who helped me visualize having my CIP and making it a reality.

IIC: How do you believe the CIP will help you in your career?

Phillip: I believe that the CIP marks the beginning of a successful career in the Canadian insurance industry. It will help me to be a trusted advisor to my commercial clients and understand how the industry works. The CIP was very instrumental in conveying the importance of insurance in society at large and how it affects the economy as a whole. I feel more of a sense of purpose working in insurance now that I that I did not have before taking the CIP. Having my CIP will also open the door to more opportunities in the insurance industry.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Phillip: The message that I would have for anyone considering getting their CIP is go for it! If you’re serious about your career and want to make yourself more marketable to employers, having your CIP will definitely support your success.

IIC: Can you tell us why you chose the insurance industry to build your career in?

Phillip: I came into insurance from a sales background that was first developed in the fitness industry and then further progressed in the rental car industry with Enterprise. At the time I was looking for a sales career in a different industry. Like many, you can say that I “fell” into insurance as that is how it felt in the beginning. Once I got exposed to insurance and learned more about what it entails, it became more and more fascinating. My uncle had worked in the reinsurance sector and had me speak with a few of his associations. These conversations really started to pique my curiosity and led me to wanting to learn more; hence taking my CIP. Building my career in the insurance industry has been one of my best decisions, and earning my CIP is just the beginning in an industry that I truly feel is a hidden gem.

Senior Advisor, Lloyd Saad Insurance Brokers Ltd.

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Ross: I made the decision to pursue the CIP in 2021, and it took me 2.5 years to complete. Graduating from the program feels like a significant achievement, and I'm excited to start the next chapter in my education with the FCIP.

IIC: Earning your CIP on top of work and family responsibilities must have been challenging. What tips do you have for work/life/study balance?

Ross: Navigating the pandemic presented unique challenges, but at Lloyd Sadd we have a culture of collaboration that helped us adapt. Throughout the pandemic, our teams continued to collaborate closely, and this extended to our work on the CIP program. We were able to support each other and work towards our shared educational goals, despite the challenges we faced.

IIC: Can you detail your CIP journey? What inspired you to continue?

Ross: My CIP journey began at home, with my eldest son crawling around in the background. Proctored Exams were interesting, but despite the distractions, I was inspired to continue because I knew that the Risk Management industry would be a part of my career for decades to come. I wanted to continue evolving and enhancing my education so that I could stay ahead of the curve and be successful in my career.

IIC: How do you believe the CIP will help you in your career?

Ross: The collaborative nature of the CIP program has been incredibly valuable to me. Working with others within and outside of Lloyd Sadd, and sharing our thought processes, has been a powerful learning experience. I believe that this collaborative approach is something that will be essential to my success throughout my career.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Ross: I believe that the CIP program is foundational for anyone looking to enhance their skills and advance their career within the insurance industry. The program is progressive, and the materials are comprehensive and engaging. My advice to anyone considering the CIP is to jump in with both feet and embrace the opportunities for growth and development.

IIC: As a recent graduate of both the CIP and CIC programs, can you tell us your thoughts on the newly refreshed C70: Gateway to Commercial Insurance course, offered as part of the CIP program?

Ross: The newly refreshed C70 course is one of my favourites in the CIP program. It has a strong focus on risk management, which is central to Lloyd Sadd's unique approach to the insurance industry. The processes outlined in the course, forms the foundation of our way of thinking. I believe that they will be valuable to anyone working in the commercial insurance sector.

Property Claims Adjuster

IIC: Why did you decide to take the CIP and how does it feel to graduate?

Umie: I decided to start my CIP journey back in 2016. I had only been in the insurance industry for about a year, and I was definitely falling in love with insurance!

IIC: Can you detail your CIP journey? What inspired you to continue?

Umie: It was a difficult journey to be very honest, I had a son who was in the toddler stages and my daughter was starting elementary school. I was working full time as well. During this time, I also went through some personal turmoil in my marriage, but my determination to achieve my CIP designation kept me going strong. I was able to stay focused on my goals and show my kids that if you are determined and focused then any goal is achievable.

IIC: Earning your CIP on top of work and family responsibilities must have been challenging. What tips do you have for work/life/study balance?

Umie: Take time to go through your books and organize your weeks according to the chapters. Each week put aside time to read through and work on the online resources. It does get difficult but if you stay focused then you will be able to achieve the results needed to pass each course successfully. I used to study in the evenings when my family was asleep, this called for a lot of late nights, but it was all worth it in the end.

IIC: How do you believe the CIP will help you in your career?

Umie: The CIP courses are designed to broaden our scope of thinking from our specialized areas of expertise. It helped me understand other aspects of insurance and broaden my knowledge. I went from Automobile Insurance to Property Insurance adjusting. The CIP designation has brought me immense recognition in the industry.

IIC: What message do you have for anyone in the industry considering getting their CIP?

Umie: Do it! You wont regret it, it’s a very fulfilling experience.

IIC: Is there anyone you would like to thank for supporting your education journey?

Umie: I’m extremely grateful for my parents’ support during my CIP journey. They stood by my side during the roughest parts, and kept encouraging me to continue. I would also like to thank my kids as they were a major motivation for me to achieve my CIP designation. A major thank you to my previous employer ICBC for supporting employees in this journey by paying for the courses. Without them I would not have been able to get my CIP designation. The Insurance Institute was also very flexible once COVID hit adapting quickly to the ever-changing environment. I am a CIP graduate and very proud of my journey.